Code of Conduct

Effective Date: 30 January 2025

At The Nourished Gut Clinic, we are committed to providing safe, high-quality, and ethical healthcare services to our clients. This Code of Conduct is designed to outline our professional responsibilities and to ensure that you, as a valued client, understand our obligations and your rights when receiving our services.

If you have any concerns regarding the services provided, we encourage open communication and aim to resolve any issues promptly and professionally.

Our Commitment to You

As your healthcare provider, we are committed to:

Delivering services in a safe, competent, and ethical manner.
Respecting your privacy, dignity, and individual health needs.
Providing clear and transparent information to support informed decision-making.
Maintaining a high standard of professional integrity and ongoing education.
Responding to feedback and complaints in a professional and timely manner.

Feedback and Complaints

We highly value your feedback as it helps us improve our services. If you have any concerns or wish to make a complaint about the services you have received at The Nourished Gut Clinic, please contact us directly to discuss our complaint resolution process.

We encourage clients to first raise concerns with us directly, as this often results in a quicker and more effective resolution.

If you are unable to resolve your concerns with us, you may escalate your complaint to the Office of the Health Ombudsman (OHO) in Queensland. The OHO is an independent agency responsible for managing complaints about health services and practitioners in Queensland.

Office of the Health Ombudsman (OHO) Contact Information:

Website: www.oho.qld.gov.au
Phone: 133 OHO (133 646)
Operating Hours: Monday to Friday, 9:30 AM – 4:00 PM

Professional Standards

The Nourished Gut Clinic operates in accordance with the professional standards set forth by the Naturopaths & Herbalists Association of Australia (NHAA). As a qualified naturopath, Karly Raven is a registered member of NHAA and abides by their Code of Conduct to ensure the highest professional standards.

NHAA provides an independent avenue for consumer complaints and further information regarding practitioner conduct.

For more information, you can contact NHAA at:

Postal Address:
PO Box 696, Ashfield NSW 1800, Australia

Visit:
Ground Floor, Unit 3 / 2-4 Holden St, Ashfield NSW 2131, Australia

Phone: 02 9797 2244
Fax: 02 8765 0091
Email: [email protected]
Website: https://www.nhaa.org.au